From where do you ship?
Dynamic Frames orders are shipped from our warehouses near Los Angeles.
Do you ship to Alaska and Hawaii?
Our warehouses ship to all 50 United States. Choose appropriately from the shipping pull-down list in the check-out process.
What if I have an APO address?
If you are a US military customer and have an APO address, you have to provide your shipping information to us correctly. Choose the best option from the BOTTOM of the list of 50 United States in the "Ship-to" part of our check-out process. In the shipping and payment part of our checkout process, choose USPS as your shipping option, even if you have an APO address.
Do you ship to Canada?
Yes! Canadian customers must choose "CANADA" from the pull-down options as you fill out our billing and shipping information. On the shipping page, choose CANADA as your shipping option (this is the same page that you type in your credit card information.) All orders to Canada will be shipped USPS
How much does it cost to ship to Canada?
Shipping to Canada is based on the items purchased. The minimum charge is $18 (U.S).
Can I find out the total cost of my order without being charged?
Yes. After you enter your credit card information, you will be taken to an order verification page. It will show you the billing, shipping and charge information. At this point, you can either cancel or submit the order.
My order arrived but the glass is broken. What do I do?
Can it be safely replaced? If so, send an email to email@example.com Be sure to include the frame model, your address and phone number. Replacement glass will be shipped to you, and tracking information will be emailed when the glass leaves our warehouse.
Do I throw out the cardboard piece in the “pocket?”
NO! The frame will not work without it, so don’t confuse it for packing material. To operate our frames, place the first artwork or photo against this foam-backed cardboard, push back to secure the corners of the art or photo under the plastic frame corners, and let go. When you’re ready for the next masterpiece, keep the first one where it is, place the new display-piece on top of the last one, push against the foam-backed cardboard, and release. Repeat until your frame can’t hold anymore!
What is the difference between the LD-Kids and the DF-S-8.5x11 frame?
The LD-Kids frame for 8.5x11 artwork comes in Black with a single white mat, or White with a single black mat. It matches our LD-12x18 frame for 12x18 artwork. Model DF-S-8.5x11 comes in all the hardwood color choices of our gallery photo frames, and comes with 3 choices of double-matting.
Does the 12x18 Li'l Davinci frame come in all the hardwood colors?
We have a limited edition of Big-Shots frames for 12x18 artwork or photo prints. They come with a white-on-white mat and cost $64.95. Otherwise, the 12x18 frame is only available in black or white to match the LD-Kids frame.
I can’t remember if I ordered Cherry or Rosewood last time. How can I tell?
The Rosewood is our only beveled frame. The cherry does not have a bevel, so if your frame has a “3D” bevel, then it’s Rosewood!
I lost my hanging instructions. Can you help?
Yes. Email firstname.lastname@example.org and we’ll send you them by email. Please specify the frame model.
Can I buy replacement mats, hardware and templates?
Yes. If you would like to buy replacement items, please email email@example.com Include the items of interest, your name, address and phone number. We will contact you for payment.
I have a question that you haven't answered. How do I reach you?
Send emails to firstname.lastname@example.org We will answer you as soon as possible, usually within 24 hours.