What is the average time a package takes to ship?

From where do you ship?

Dynamic Frames orders are shipped from our warehouses near Los Angeles.

Where do I send returns?

Dynamic Frames, 17145 Margay Ave, Carson, CA 90746

Where do I send POs?

Email POs to sales@dynamicframes.com

Where do I send Checks, Invoices or other snail-mail?

Dynamic Frames, PO Box 291, Torrance, CA 90507

Do you ship to Alaska and Hawaii?

Our warehouses ship to all 50 United States. Please enter City, State and Zip Code to see shipping costs and options.

What if I have an APO address?

If you are a US military customer and have an APO address, you have to provide your shipping information to us correctly. Choose the best option from the BOTTOM of the list of 50 United States in the "Ship-to" part of our check-out process. In the shipping and payment part of our checkout process, choose USPS as your shipping option, even if you have an APO address.

Do you ship to Canada?

Yes! We have distributors in Canada who carry certain styles. This saves on the shipping costs to Canada. Email info@dynamicframes.com with specific questions.

If ordering from our USA website, Canadian customers must choose "CANADA" from the pull-down options as you fill out our billing and shipping information. On the shipping page, choose CANADA as your shipping option (this is the same page that you type in your credit card information). All orders to Canada will be shipped via USPS.

How much does it cost to ship to Canada?

Shipping to Canada is based on the items purchased. Costs will be displayed in U.S. dollars.

Can I find out the total cost of my order without being charged?

Yes. After you enter your credit card information, you will be taken to an order verification page. It will show you the billing, shipping and charge information. At this point, you can either cancel or submit the order.

My order arrived, but the glass is broken. What do I do?

Please send a photo of the damaged product to sales@dynamicframes.com. This helps us determine the best course of action and improve our shipping.

Be sure to include the frame model, your address and phone number. We will efficiently work with you to take care of the problem!

Do I throw out the cardboard piece in the “pocket?”

NO! The frame will not work without it, so don’t confuse it for packing material. To operate our frames, place the first artwork or photo against this foam-backed cardboard, push back to secure the corners of the art or photo under the plastic frame corners, and let go. When you’re ready for the next masterpiece, keep the first one where it is, place the new display-piece on top of the last one, push against the foam-backed cardboard, and release. Repeat until your frame can’t hold anymore!

You don't have all the color choices on your website. Why not?

If we are "out of stock" in any of the colors, the choice will not appear in the pull-down menu. If the item is in Clearance, only the colors shown are available, and the product will be discontinued when the inventory is depleted. If the item is not a Clearance item, the color will be re-stocked. You can always email info@dynamicframes.com with questions regarding inventory status.

I can’t remember if I ordered Cherry or Rosewood last time. How can I tell?

The Rosewood is our only beveled frame. The cherry does not have a bevel, so if your frame has a “3D” bevel, then it’s Rosewood!

I lost my hanging instructions. Can you help?

Yes. Email info@dynamicframes.com and we’ll send you them by email. Please specify the frame model.

Can I buy replacement mats, hardware and templates?

Yes. If you would like to buy replacement items, please email sales@dynamicframes.com Include the items of interest, your name, address and phone number. We will contact you for payment.

I have a question that you haven't answered. How do I reach you?

Send emails to info@dynamicframes.com We will answer you as soon as possible, usually within 24 hours.