What is the average time a package takes to ship?
How do we email you?
info@dynamicframes.com and include your phone number for us to reach you! Our email responses often get caught by spam filters, so check your spam folders and allow our domain into your email system.
From where do you ship?
Dynamic Frames orders are shipped from our warehouses near Los Angeles.
Where do I send returns?
Please email us first so we can put the return in our system: info@dynamicframes.com. The return address is: Dynamic Frames, 17145 Margay Ave, Carson, CA 90746
Where do I send POs?
Email POs to sales@dynamicframes.com
Where do I send Checks, Invoices or other snail-mail?
Dynamic Frames, PO Box 291, Torrance, CA 90507
Do you ship to Alaska and Hawaii?
Our warehouses ship to all 50 United States. Please enter City, State and Zip Code to see shipping costs and options.
What if I have an APO address?
If
you are a US military customer and have an APO address, you have to
provide your shipping information to us correctly. Choose the best
option from the BOTTOM of the list of 50 United States in the "Ship-to"
part of our check-out process. In the shipping and payment part of our
checkout process, choose USPS as your shipping option, even if you have
an APO address.
Do you ship to Canada?
Yes!
We unfortunately do not have distributors in Canada, so the shipping can be expensive. Email info@dynamicframes.com with specific questions, your shipping address and what you'd like to purchase, and we can send you a shipping quote.
If ordering from our USA website, Canadian customers must choose from choices that are NOT for the Contiguous USA from the pull-down options as
you fill out our billing and shipping information. On the shipping page,
choose CANADA as your shipping option (this is the same page that you
type in your credit card information). All orders to Canada will be
shipped via USPS.
How much does it cost to ship to Canada?
Shipping to Canada is based on the items purchased. Costs will be displayed in U.S. dollars. Canada GST rules will apply, so be aware that you might owe GST. If you live near the border and can pick up from a USA address, you'll pay a LOT less in shipping!
Can I find out the total cost of my order without being charged?
Yes.
After you enter your credit card information, you will be taken to an
order verification page. It will show you the billing, shipping and
charge information. At this point, you can either cancel or submit the
order.
My order arrived, but the glass is broken. What do I do?
Please send a photo of the damaged product to sales@dynamicframes.com. This helps us determine the best course of action and improve our shipping.
Be sure to include the frame model, your address and phone number. We will efficiently work with you to take care of the problem!
Do I throw out the foam-backed cardboard piece in the “pocket?”
NO!
The frame will not work without it, so don’t confuse it for packing
material. To operate our frames, place the first artwork or photo
against this foam-backed cardboard, push back to secure the corners of
the art or photo under the plastic frame corners, and let go. When
you’re ready for the next masterpiece, keep the first one where it is,
place the new display-piece on top of the last one, push against the
foam-backed cardboard, and release. Repeat until your frame can’t hold
anymore!
Where is the Table stand, and how do I use it?
Please watch THIS VIDEO
How do I hang the frames using the EZ Clip Hardware?
Please watch THIS VIDEO
You don't have all the color choices on your website. Why not?
If we are "out of stock" in any of the colors, the choice will not appear in the pull-down menu. If the item is in Clearance, only the colors shown are available, and the product will be discontinued when the inventory is depleted. If the item is not a Clearance item, the color will be re-stocked. You can always email info@dynamicframes.com with questions regarding inventory status.
Can I use smaller artwork, prints, or photos than those intended for the frame?
The short answer is YES, if you first mount the smaller item onto the correct paper size intended for the frame. This is really useful for paper-plate and odd-sized children's artwork, as well as for creating an edgy and eye-catching art or photo gallery. Oversized frames with offset-from-center smaller items is really in style!
Getting a larger mat will not be an appropriate solution because the artwork won't stay straight or in place unless it is secured under the corners.
Purchase any paper that is appropriate to fit the frame - including
colored or textured paper - onto which you will mount the smaller or
odd-shaped artwork. You can center or offset the artwork. The corners of the mounting paper will be held into place inside
the frame, and the artwork will remain straight.
Watch these quick and cute videos to understand why holding the artwork or photos under the corners is so important to the way our frame works:
Photos: https://youtu.be/tJJaM5UJNAg
Children's art: https://www.youtube.com/watch?v=OmSILr2WJGo
I can’t remember if I ordered Cherry or Rosewood last time. How can I tell?
The
Rosewood is our only beveled frame. The cherry does not have a bevel, so
if your frame has a “3D” bevel, then it’s Rosewood!
I lost my hanging instructions. Can you help?
Yes. Please watch THIS VIDEO. If it does not answer your question, please email info@dynamicframes.com and we’ll send you them by email. Please specify the frame model.
Can I buy replacement mats, hardware and templates?
We do not usually carry extra templates, but we definitely have solutions for wall alignment. We DO have extra hardware and mats, found under Products- Kids Art Frames for Li'l Davinci products, and under Products- Gallery Frames if other styles. Please email sales@dynamicframes.com Include the style information and photos of the BACK of the frames so we can see the appropriate hardware required.
I have a question that you haven't answered. How do I reach you?
Send emails to info@dynamicframes.com We will answer you as soon as possible, usually within 24 hours. Include best phone number because our responses are sometimes caught by spam filters even if we are replying to your email, so please check your spam folders and allow dynamicframes.com as a sender!